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SCE software glitch causes billing errors for Apple Valley residents

For an unknown number of Apple Valley Choice Energy (AVCE) customers

Apple Valley, CA – August 28, 2017: Apple Valley officials have been notified that Southern California Edison is experiencing a software problem that caused billing errors for an unknown number of Apple Valley Choice Energy (AVCE) customers.

Original reports estimated the billing issues involved 84 AVCE customers and that corrected invoices would be mailed out to the identified clients. Customers that did not have AVCE generation energy charges for the billing period of June 26, 2017 through July 26, 2017, should receive a new invoice from Edison this week.

“The Town of Apple Valley places a high priority on customer service and wants to assist residents that have received a bill from Edison without AVCE generation charges listed on their most recent bill,” said Interim Town Manager Lori Lamson. “Staff is available to assist AVCE customers with concerns about missing charges and to ensure that they receive corrected invoices in a timely manner.”

Once the Town receives a final list of affected customers from Edison, AVCE staff will place calls to help eliminate any confusion. As of Monday Morning, Edison had not yet provided a complete list. It is too early to estimate the total number of customers that may have received bills with missing charges.

Monthly billing for AVCE is handled by Southern California Edison, and their representatives are taking steps to identify the source of the errors. “The delivery of quality customer service applies no matter the number of energy users affected by this billing error. Our goal is to correct the problem and minimize any inconvenience to our residents,” said Lamson.

Customers concerned that they did not have a subtotal for AVCE generation energy surcharges on their electricity bill are invited to call Town staff at (760) 240-7000 Ext. 7523, during regular business hours.

(Town of Apple Valley news release)

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