CALIFORNIA — The California Department of Motor Vehicles (DMV) will close its offices statewide for a half-day on July 24, 2019, to better prepare employees to process REAL ID transactions and reinforce training on providing excellent customer service.
Operation Excellence: DMV Training will result in more consistent customer experiences statewide and equip employees with the tools they need to handle an unprecedented volume of REAL ID applications, which are more complex and take more time to process.
The training will take place at 183 DMV field offices, Commercial Drive Test Centers and Industry Business Centers throughout the state. More than 5,000 employees will receive the training at their home offices, which will open for business at 1 p.m.
“Our employees are at the heart of every transaction we perform,” said Kathleen Webb, DMV acting director. “With this commitment to training, we can ensure they have the proper tools, knowledge, and experience to provide excellent customer service to the people of California.”
DMV Call Centers (1-800-777-0133) will remain open during the half-day office closure. Customers also will be able to:
- Conduct transactions online, at dmv.ca.gov, including renewing a vehicle registration, changing an address, requesting a copy of their driving record or making an appointment.
- Conduct transactions at DMV Now self-service kiosks located at grocery stores and select libraries, such as renewing a vehicle registration, filing for planned nonoperation (PNO) status, submitting an affidavit of non-use, submitting proof of insurance, and paying a $14 insurance reinstatement fee. A map of kiosks can be found online: https://www.dmv.ca.gov/portal/dmv/detail/about/sst_map.
- AAA members may visit AAA offices to conduct some transactions, including vehicle registration renewal.
- Registration services also are available at California DMV Business Partners for a fee. Customers can search for partners with this online map: https://www.dmv.ca.gov/portal/dmv/detail/bp_locator/reg_svc.
Operation Excellence is an initiative of the DMV Reinvention Strike Team, which Governor Gavin Newsom created in January to lead a comprehensive modernization and reinvention of the DMV with an emphasis on transparency, worker performance, speed of service and overall consumer satisfaction. The Strike Team was created in response to long wait times in DMV field offices, which were exacerbated by the federal government’s REAL ID requirements.
Beginning October 1, 2020, the federal government will require passengers flying within the United States to present a REAL ID-compliant driver license or identification card – or a passport or passport card – before boarding a plane. REAL ID-compliant cards or another federally approved document will also be required to enter secure federal facilities such as military bases.
“The unprecedented complexity of the REAL ID requirements is what led to the idea that we needed to take the extraordinary step of closing DMV offices for a short time to make sure all employees have consistent information in order to complete the transactions successfully,” said Government Operations Agency Secretary Marybel Batjer, who is leading the DMV Strike Team. “It is a complicated transaction and we want customers to be well prepared in order to receive their REAL ID efficiently.”
The DMV already is experiencing unprecedented demand for its services because of a greater volume of REAL ID applications, which must be done in person in the field office and cannot be processed online or via the phone. In addition, field offices are experiencing their normal summer surge of new drivers seeking licenses.
Field offices need to be prepared for at least a doubling of customer volume as the enforcement date approaches. On July 1, 2019, the DMV will open an additional 53 field offices early to handle the summer surge, bringing to 69 the total number of offices that open at 7 a.m. on Mondays, Tuesdays, Thursdays and Fridays to accommodate the increase in customers. The DMV also now offers Saturday service at 62 offices.
Curriculum for Operation Excellence addresses the specific challenges DMV employees have identified in processing REAL ID transactions. Frontline staff will receive detailed training and a toolkit they can utilize immediately for processing REAL ID driver licenses and identification cards in the field. They also will be trained on best practices on delivering excellent customer service.
This half-day effort is the start of ongoing training around REAL ID and builds on DMV’s renewed commitment to providing sufficient training on all significant policy and procedure changes.
Operation Excellence addresses findings in a March 2019 report by the Department of Finance’s Office of State Audits and Evaluations, which determined training to be lacking at DMV. Report recommendations include more timely and comprehensive training for new hires and expanded training opportunities, particularly surrounding significant changes to policies and procedures including REAL ID.
Woman airlifted from crash on Sheep Creek and El Mirage Roads Saturday night
ADELANTO, Calif. (VVNG.com) — Several people were injured in a T-bone crash at the intersection of Sheep Creek near El Mirage Roads Saturday night.
According to the California Highway Patrol incident logs, the traffic accident was reported at about 9:30 PM on August 8th and involved a silver Chevy Tahoe and a silver Ford F-150.
San Bernardino County Firefighters responded and located the Tahoe with major damage to the passenger side and used extrication tools to remove a young child. A female adult sitting in the front passenger was critically injured and a helicopter was requested to airlift her to a trauma center.
A CHP helicopter H-80 landed in the roadway and subsequently flew the injured woman to Loma Linda University Medical Center.
Jessica Christopherson was on her way home from work when she drove up to the accident and heard children inside the SUV screaming and pulled over to call 911. Jessica said the little girl’s leg was pinned but when firefighters removed her from the vehicle she only had some scrapes.
According to Jessica, the dad in the Tahoe was okay and another little girl was shaken up and all three were taken by ground ambulance to LLUMC. The driver of the pickup truck sustained a gash to the back of his head.
Jessica told VVNG she’s almost been involved in several accidents on El Mirage Road due to people speeding and would like to see at least a 3-way stop sign instead of just one.
The California Highway Patrol Victorville Station is handling the investigation into the cause of the crash.
Man found dead at High Desert Inn Motel in Hesperia
HESPERIA, Calif. (VVNG.com) — Police said no foul play was suspected after a man was found dead at the High Desert Inn.
On Thursday, August 6, 2020, at approximately 1:02 a.m., deputies responded to High Desert Inn, located at 14320 Main Street, in reference to a medical aid call.
Sheriff’s spokeswoman Taylor Reynolds said A 59-year-old male was found unresponsive at the incident location. “Deputies did not discover any signs of foul play,” stated Reynolds.
The spokeswoman said the investigation is being handled by the Coroner’s Division and had no other information available for release.
At least 3 killed, 3 airlifted in 15 freeway crash near Baker
BAKER, Calif. (VVNG.com) – At least three people have been confirmed killed, and three others were airlifted from a crash that shut down a stretch of 15 freeway Saturday evening.
It happened just after 7 p.m. on the northbound I-15 near Baker after an SUV crashed into the back of a semi truck and caught fire.
When firefighters arrived on scene they located the vehicle fully involved in fire with an unknown amount occupants still trapped inside.
Scanner traffic indicated that the fire quickly spread from the SUV to the semi truck, which was described as a 53-foot general cargo truck loaded with clothing.
Scanner traffic also indicated that three helicopters landed on the freeway to transport a 15-year-old, a child, and the child’s mother to Las Vegas University Medical Center.
In all, 1 person sustained critical injuries, 3 others sustained moderate injuries, and at least 3 people were pronounced deceased onscene with a possible fourth person still in the wreckage, scanner traffic reported.
Firefighters had a knock-down of the fire at about 9:45 p.m.
The identification of the deceased is not expected to be released until next-of-kin has been notified.
Officers from the CHP Barstow Station are handling the investigation into the cause of the accident.
- Woman airlifted from crash on Sheep Creek and El Mirage Roads Saturday night
- Man found dead at High Desert Inn Motel in Hesperia
- At least 3 killed, 3 airlifted in 15 freeway crash near Baker
- Motorcycle crash shuts down 15 Freeway in Hesperia
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